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Where’sthetrust?8maocouldcureadiseasewhichrequires100,000yuan?A6-day-oldbabyCongenitalglantcolon（先天性巨结肠）Receivedtheradicalmacrosigmoidoperation（巨结肠根治术）A15-month-oldboy:Hand-foot-and-mouthdisease.SeriouslyillinICU.Hisparents:doubtedaboutthedoctorsrecordedthewholecourseofdiagnosisandtreatment.reasonWhatmakessuchaterriblemisunderstandingbetweendoctorsandpatients?DoctorsorpatientsWhoischieflyresponsibleforthisproblem?OathandPromiseWhatcan’tweforget?Whatdowecareabout?YourpainandsadnessWhichwouldwechose,Benefitsormorals?Howtoeliminatedistrust?Howtoliveinharmonious?Whatshouldpatientsdo?WhatshouldIdo?intentionHarmoniousRelationshipIamsick,pleasehelpme!!ForthePatient...SharingYourPointofViewWithYourDoctorChoosingaRelationshipStyleLearningtheInformationActivelyCooperatewithYourDoctorUnderstandandRespectYourDoctor'sWorkSharingYourPointofViewWithYourDoctorBeinghonestaboutyourviewpoint.Letyourdoctorknowwhatareyouthinkingabout.Heedreasonablewarningssuggestedbyyourdoctor.Whenrequestingaespecialtreatment,afriendlyandfirmrequestislikelytoworkbest.ChoosingaRelationshipStyleDifferentstylesThe"traditional"doctor-patientrelationship,thedoctorleadsandthepatientfollowsPartnership,wherebothdoctorandpatientcontributetothedecision-makingprocessSomepatientsprefertomakedecisionsanduseadoctorprimarilyasaconsultant.Noneoftheserelationshipstylesisrightorwrong.Letyourdoctorknowwhichstyleyouprefer.LearningtheInformation•Youcangettheinformationofyourdiseasefromwebsites,hotlinesandcommunityorganizations•Askyourdoctorspecificquestionsduringyourvisit.•Self-learningshouldnotbeasubstitute.ActivelyCooperatewithYourDoctorCooperatewithyourdoctor'sdiagnosisandtreatment,trustyourdotor,tellhim/heryourtruemedicalhistory,symptomsandyourcondition.Activelytellyourdoctorhowyoufeelintheprocessofthetreatment.UnderstandandRespectYourDoctor'sWorkUnderstandandrespectyourdoctor'swork,personalityandpower,doyourbesttoestablishharmoniouspatient-doctorrelationship.Neverdothesebarbarousactions,e.g.despiseyourdoctor,extortmedicine,enforcespecialexaminationandtreatment,abuseyourdoctorinthefoulestlanguages,menaceyourdoctorandassaultyourdoctorFortheDoctor...EffectiveDoctorPatientCommunication•gatheringdata,•establishingatherapeuticrapport•educatingthepatientSupportingYourPatients'InterestsSupportingYourPatients'Interests•Supportpatientinterestinmonitoringandtreatment•Patientswilloftenbewillingtofollowadoctor'sbest-supportedrecommendationsBeingFlexibleWithYourResponsesBeingFlexibleWithYourResponses•Theexpectationthatpatientswillpassivelyfolloworderssimplywon'tworkwitheveryone,certainlynotwhendoctorshavenohardanswersformanyquestions.•Tocopeeffectively,doctorsmustlearnhoweachpersonwantstobetreated.DescribingBothSidesoftheIssuesDescribingBothSidesoftheIssues•Bepreparedtodescribebothsidesofthemedicalissuesthatconfrontpatients,anddonotfeelinsultedifthepatientchoosesadifferentoptionthanyourecommend.•Today,manypeopletakeastrongroleinthedecision-makingprocess.•Doctorsshouldhelppersuadepatientstodowhatmakessense.RespondingMedicallyNotPushingYourPatientDon'tpushpatientstobegintreatmentbefores/heisreadytocommit.IFYOUAREADOCTOR•Everybody,personalityandconditionisveryuniqueandmustbetreatedassuch.•Averythoroughhistoryandexamisnecessary.•‘Nice’DoctorsBetterDoctors•‘Nice’DoctorsBetterDoctorsCommonGoalThankYou