前厅作为酒店的门户，是客人进酒店以及离开酒店必经之处，却同样成为了客人们抱怨、投诉最多的地方。对于在前厅部的人来讲，每天几乎都抱着“客人虐我千百遍，我待客人如初恋”的心态工作并服务着。今天主页君带来的是对前厅小伙伴们的大福利——前厅部专业术语大全。对于想进前厅部工作或是刚入前厅部不久的小伙伴，今天的内容你完全可以当做字典一样收藏着。前厅的前辈们，这篇文章相信也能帮你温故而知新。当然，如果你看到这篇文章，分享到朋友圈或许能帮到你很多在前厅工作的同事和朋友。而不在前厅工作的小伙伴们，我同样相信，对酒店各个部门的“酒店语言”的熟悉绝对会对你也大有裨益。主页君爱心提示：把手机横过来读，效果会更加杠杠滴哦！英文全称英文简写中文解释ArrivalDate*到达日期AvailableRooms*可用房AdvanceDeposit*预收押金AdvancePayment*预付房租AdjoiningRoomAJR互相连接的房间，中间没门AverageRoomRateARR平均房价ApprovalCode*授权号码Airline*航线Amenity*优待项目Accommodation*住宿设备Alacart*单点Bill*帐单BlockRoom*锁住房间BlackList*黑名单Brochure*简介Baggage*行李Babysitter*婴儿看护人Checklist*工作任务表ConferenceRoom*会议室Captain*领班Computer*电脑CancellationCXL取消定房Charge*记帐CashRefund*现金返还ComplimentaryCOMP免费接待Check-InC/I入住手续Check-OutC/O退房手续CutOffTime*截止时间Commission*佣金CorporateRate*公司、团体协议价CityLedger*外帐CreditCardC/C信用卡Coupon*餐券Confidential*机密的ConfirmationCNF确认通知ConfirmedCFMD已确认Cross-training*交叉培训Cityview*市景DiscountDISC折扣DomesticDirectDialingDDD国内长途直拨DayUseD/U半天用房DoNotDisturbDND请勿打扰DepositDPST押金DoubleRoom*双床房DoubleCheck-in*重复入住DepartureDate*离店日期DueOut*预离房Extension*分机EmergencymasterkeyEMK紧急钥匙EarlyArrival*提前到达EarlyDeparture*提前退房ExpireDate*截止日期ExtendofStay*延长住宿Exchangerate*兑换率Exchangememo*兑换外币水单ExtraBed*加床Equipment*设备EstimatedTimeofArrivalETA预计到达时间EstimatedTimeofDepartureETD预计离开时间FreeIndependentTravelerFIT散客Folio*旅客全额帐目FullHouse*满房ForeignCurrencyExchange*外币兑换GuaranteedGTD保证定房GroupRoomingList*团队房号名单GuestHistory*旅客历史记录HotelManagement*酒店管理层HouseUseH/U酒店用免费客房HighSeason*旺季InternationalDirectDialingIDD国际长途直拨Individual*个别客InformationBoard*信息板IdentificationCardID身份证KeyCard*钥匙卡KingSizeBed*特大双人床LateCheck-Out*延迟退房LateChargeL/C延迟帐LongDistanceCall*长途电话LostAndFoundL&F失物招领处LowSeason*淡季Limousine*豪华轿车服务Lobby*大堂Luggage*行李LuggageTag*行李牌LuggageClaim*行李寄存牌Log-book*交班本MasterKey*万能钥匙MessageMSG留言MiscellaneousMISC杂项MorningCallM/C叫早电话Modify*修改MasterFolio*总帐单主张单MasterAccount*总帐MarketSegment*市场划分Meetingroom*会议室MassageService*按摩服务MiniBar*客房小冰箱MountainView*山景NoShowN/S已定房，但未在特定时间到达NetRate*净房价Non-smokingFloor*非吸烟楼层OutofOrderOOO故障房OutofServiceOS停卖做工程房间Overstay*续住Overbooking*超额预定OnSeasonRate*旺季价格OffSeasonRate*淡季价格Operator*总机接待员Occupancy*住客率PackageRate*批发价PickUpP/U接机Profile*客人挡案Posting*入帐PayForP/F为……付帐PayByP/B由……付帐PaidOut*退款Pre-paid*先付帐Pre-Registration*准备登记资料Passport*护照PersonsPAX人数PaymentPMT付款PromotionRate*促销价Queensizebed*双人床Report*报告RoomForecast*房态预测RoomChange*换房RoomRate*房价RackRate*满价RoomStatus*房间状况RepeatGuest*回头客RequestREQ要求Rebate*扣减RoomServiceR/S客房送餐服务RoomingList*住客房号名单RegistrationCardR.C登记卡ReservationForm*预定单ReservationConfirm*定房确...
