酒店前台主管工作描述JOBTITLE:GuestServiceSupervisor-Reception职位；前台主管AREA/DEPARTMENT:RoomsDivision/FrontOffice部门：房务部/前厅部JOBBAND:7级别：7HOTELLEVEL:I-V酒店级别5REPORTSTO:DutyManager/FrontOfficeManager汇报给：值班经理/前厅经理POSITIONSSUPERVISED:GuestServiceAgents-Reception监管下属：前台接待员JOBSCOPE:Responsiblefortheoperationalefficiencyofallfrontofficeareasduringshiftandtheservicedeliveryofthoseareas.PromotesthedesiredworkculturearoundthefivecorevaluesofTrust,Integrity,Respect,OneTeamandServiceoftheInterContinentalHotelsGroupandthebrandethos.工作范围：负责前厅各个部门的正常运作和优质服务。发扬企业文化的5个重要价值，信任，诚性，尊重，一个团队和服务，洲际酒店集团的品牌品质。TESTIMONIAL:IherebyconfirmhavingreadthedutiesandagreetoperformthesedutiesassetoutintheJobDescriptiontotherequiredstandards.证明:我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。CopyrightInterContinentalHotelsGroupLastUpdated:January1,2025Page1of5Signature签名:……………………………………………………………………Date日期:………………………………KeyResponsibilities主要职责Conductsshiftbriefingstoensurehotelactivitiesandoperationalrequirementsareknown举行班次例会保证让员工知晓酒店的活动和一起运作的要求SuperviseFrontDeskoperationsduringassignedshiftincluding:在分配的班次中监管整个部门的运作oMaintenanceofguestinformation更新客人的信息oMaintenanceofinformationaboutlocalevents更新活动的信息oCompileoccupancystatistics制定相关统计报表oSupervisetheuseofhepublicaddresssystem监管公共网址系统的使用oSupervisegroupbookings管理团队的预定oAssistingwithseriouscomplaints协助处理客人投诉Supervisecashieringactivitiesduringshiftincluding:在分配的班次中监管财务运作oCashhandlingandbankingprocedure现金的处理和兑换服务oDealingwithirregularpayments处理异常的付款oInstructingstaffincreditpoliciesandfacilities指导员工遵循信用政策和设备oInstructingstaffincashsecurityprocedures指导员工现金安全操作规程CopyrightInterContinentalHotelsGroupLastUpdated:January1,2025Page2of5oCarryoutdebtorcontrol对超出信用客人的控制oPreparereports准备报表oSupervisethecashieringsystem监管整个财务运作程序Performsothertasksasassigned完成其他的分配工作HumanResourceandTrainingResponsibilities人力资源和培训职责WorkswithSuperiorandHumanResourceManagertoensurethedepartmentalperformanceofstaffisproductive.Dutiesinclude:与直属主管和人事经理一起配合保证员工高效的表现，职责包括：oConductonthejobtraininginaccordancewiththedepartmentalstandardsandproceduresandmaintainsarecordofprogressforeachstaffmember举行在职工作培训并且符合酒店的标准和政策，同时记录每个成员的培训进展。oProvideinputforprobationandformalperformanceappraisaldiscussionsinlinewithcompanyguidelines根据公司的方针给员工在试用期和正式工作期的工作表现评估oEnsurenewstaffattendCorporateOrientationwithinfirstmonthofhire保证新员工在到职第一个月之内参加入职培训oCoach,counselanddisciplinestaffinbreachofhotelpoliciesanddepartmentalprocedures,providingconstructivefeedbacktoenhanceperformance指导，培训员工，与员工交流，并反馈建设性的意见以提高员工评估成绩FinancialResponsibilities经济职责Workswithsuperiorinthepreparationandmanagementofthedepartment’sbudget.Dutiesinclude:与上级一起准备和管理部门的预算工作，职责包括：oAssistsincoordinatingthepreparationofthedepartmentalannualbudget辅助整理部门年度预算的准备工作oControlsandmonitorsdepartmentalcostsonanongoingbasisCopyrightInte...
