酒店前厅经理工作岗位描述JOBTITLE:FrontOfficeManager职位：前厅部经理AREA/DEPARTMENT:RoomsDivision/FrontOffice部门：房务部/前厅JOBBAND:4职位级别：4HOTELLEVEL:I-V酒店级别：5REPORTSTO:DirectorRooms/RoomsDivisionManager/HotelManager/ResidentManager/GeneralManager汇报于：房务总监/房务部经理/酒店经理/驻店经理/总经理POSITIONSSUPERVISED:Asst.FrontOfficeManager/DutyManager/BusinessCentreManager/ChiefConcierge/NightManager/GuestRelationsManager/TelephoneServicesManagerandOperators直接下属：助理前厅部经理/值班经理/商务中心经理/礼宾部经理/夜班经理/客户关系经理/电话服务经理JOBSCOPE:TomanagertheoperationsoftheFrontOfficeDepartmentbyensuringproductqualitystandardsaremetandthatoptimumserviceisprovidedtoallhotelguestsaccordingtothehotel’sandInterContinentalHotelsGroupbusinessobjectives.Toperformthehumanresourcefunctioninensuringstaffselection,training,counselingandrecognitionprogramsareadheredtoinordertomaximizeperformancestandardsandtoadheretoguestservicestandardsinordertomaximizeguestsatisfaction.PromotesthedesiredworkculturearoundthefivecorevaluesofTrust,Integrity,Respect,OneTeamandServiceoftheInterContinentalHotelsGroupandthebrandethos.工作范围：管理前厅部运行，确保产品质量和对客服务达到酒店和洲际酒店集团的业务指标。执行人力资源职责确保遵循员工选择聘用，培训，咨询和表彰系统要求以最大程度的到达要求标准同时最大化的提高客人满意度。发扬洲际酒店集团以信任、诚实、尊重、团队、服务为五个核心价值的公司文化和品牌精神。TESTIMONIAL:IherebyconfirmhavingreadthedutiesandagreetoperformthesedutiesassetoutintheJobDescriptiontotherequiredstandards.证明:我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。Signature签名:………………………………………………………………………………………………CopyrightInterContinentalHotelsGroupLastUpdated:January2,2025Page1of8Date日期:………………………………KeyResponsibilities主要职责Monitorfrontofficepersonneltoensureguestsreceiveprompt,cordialattentionandpersonalrecognition管理前厅部人员确保客人有快捷，热情和人性化的服务SupervisetheFrontOfficeteamtoensureoptimumoccupancyandaverageroomrateforthepurposeofmaximizingrevenue管理前厅团队，确保乐观的住房率和平均房价实现收入最大化MonitorFrontOffice,andparticularlyGuestRelationspersonnel,toensureprioritymembersknownrepeatguestsandotherVIPsreceivespecialattentionandrecognition管理前厅部，尤其客务关系部人员，确保会员，常住客和贵宾客户收到特别的服务PromoteInter-Hotelsalesandin-housefacilitiesandmonitorsFrontOfficeMarketingtechniquesinlinewithFITmarketingprogram促销店内销售，管理前厅部市场技能Maintaininter-departmentalrelationshipstoensureseamlesscustomerservice维持部门内部关系，确保对客服务的流畅Assumeoverallresponsibilityformaintainingstandardstoensurefurnishingsfacilitiesandequipmentareclean,ingoodrepairandwellmaintained采取整体维护责任确保设施设备的清洁，状态完好Scheduleandregularlyconductsroutineinspectionsofareasunderhis/hercontrol时常安排和巡视各责任区域MaintainknowledgeofcreditpoliciesandproceduresandliaisecloselywithFinanceDepartmenttoensurethatcreditproceduresareproperlycarriedout维持信用制度和程序的更新，与财务部密切联系确保所有信用程序的有效执行Knowsystemrecoveryprocedures知晓系统恢复程序Interpretcomputerreports解读电脑报告Compilestatisticsforfrontofficeandprovidereportsrelatingtothatarea编辑前台报表并提供相关报告Continuallychecktheaccuracyofroomcount不间断的检查客房数目的准确性Co...
