1山东省城镇冬季供热服务规范初稿）1范围2规范性引用文件3术语和定义4总则4.1服务体系4.2服务原则4.2.1一般要求4.2.2合法性4.2.3安全性4.2.4公开性4.2.5及时性4.2.6公平性4.2.7便利性5供热质量5.1供热温度5.2供热时间5.3供热水质5.4室温检测26运行与维护6.1运行管理6.2供热安全6.3年度检修6.4应急处置7业务与服务7.1人员要求7.2信息服务7.3服务场所7.4业务受理7.5收费退费7.6报修服务7.7投诉受理8文明施工9保险与理赔10服务质量评价10.1评价方式10.2自我评价10.3社会评价10.4评价指标3a)b)c)2()GB5749GB12523GB/T19001GB/T50893GB/T319623.543.13.23.33.4GB50736-2012CJJ28CJJ34CJJ88CJJ2031853.63.73.83.93.103.114.22163.123.1344.14.24.2.14.2.1.14.2.1.24.2.274.2.2.24.2.2.34.2.2.44.2.34.2.3.14.2.3.44.2.3.54.2.44.2.5284.2.64.2.755.1181GB50736-2012A2%95.25.35.3.1CJJ345.3.25.3.1GB57495.45.4.1100（含）3%100m500（含）5.4.4105001%5.4.240%60%60%40%30%30%40%35.4.3■■abc30mind1.20.16.1.6115.4.566.16.1.16.1.26.1.3CJJ886.1.46.1.5GB/T50893CJJ886.4126.2.16.2.26.2.36.2.46.2.56.2.66.36.215136.4.16.4.26.4.36.4.4CJJ2036.4.5ab24h6.4.616.4.7141377.17.1.17.1.27.1.37.1.4acdef7.1.514157.1.67.27.2.17.2.27.2.3bcdefgh■i■j7.2.41615abcde7.2.57.37.3.17.3.27.3.37.3.47.3.57.3.616177.47.4.17.4.21718abcdefgh■i■jk1819bc7.4.57.4.67.57.5.17.5.2a2420197.5.37.5.46307.67.6.17.6.27.77.7.17.7.224h20217.7.588.18.22122GB12523GB/T31962CJJ288.38.48.58.68.78.899.19.29.39.42223309.5abc9.69.71010.110.22324GB/T1900110.310.3.110.3.2abc10.410.4.11S=100%12425Q=-100%2QnN10.4.33C=-100%3CaA10.4.44P=£100%410.4.2226tPtT10.4.55B=L100%5tBm10.4.610.4.61262710.4.1210.4.2100%10.4.399%10.4.495%10.4.5100%
