JUNE7-10,2010|NEWORLEANS,LA锐普PPT论坛chinakui首发www.rapidbbs.cnFinancialServicesCaseStudyUsingtheMicrosoftBIPlatformtoSolveanIndustryWideChallenge-DataIntegration&ConsolidationforSelfServiceBIandReportinginNearRealTimeUdayaHegdeDirectorProvizInc.SESSIONCODE:BIP07-INT锐普PPT论坛chinakui首发www.rapidbbs.cnDeploytheimplementationMaketheideausableCreateanewconceptThei3ModelInnovation’sthreeaspectsIdeaImplementationInfusion锐普PPT论坛chinakui首发www.rapidbbs.cnITDrivesBusinessPerformanceGrowrevenue6.8%fasterperyearthantheirpeersinthebottom25%ofITcapability.Enjoy23%higherrevenueperemployeethantheirpeersinthebottom25%ofITcapability.Achievesuperiorproductivity(acompany’sITinfrastructureisakeydeterminant).Havesignificantlybetterinsightinto,andcontrolover,keydimensionsoftheirbusiness.FuelsprofitablerevenuegrowthSource:EnterpriseITCapabilitiesandBusinessPerformance,MarcoIansiti,DavidSarnoffProfessorofBusinessAdministration,HarvardBusinessSchoolGeorgeFavaloro,Principal,KeystoneStrategy,Inc-March2006,http://www.microsoft.com/business/enterprise/itdrivesgrowth.mspxEncouragesemployeeproductivityIsakeydriverofbusinessproductivityandgrowthGivesmanagersmoreinsightandcontrolOptimizedIT…Companiesinthetop25%ofITcapability…锐普PPT论坛chinakui首发www.rapidbbs.cn5YearsofExperienceGartnerMaturityModelMITMaturityModelOver5yearsofresearch,withover15,000ITEnvironmentsAnalyzedProvedthebenefitsviastudieswithIDCBasicCostCenterMoreEfficientCostCenterBusinessEnablerStrategicAssetStandardizedRationalizedDynamicCoreInfrastructureBusinessProductivityApplicationPlatformInfrastructureCapabilityIntegration锐普PPT论坛chinakui首发www.rapidbbs.cnMAPPINGPHASEDEFINITIONTECHNOLOGIESCONCEPTUALARCHITECTURELOGICALARCHITECTUREINDUSTRY&HORIZONTALSOLUTIONS•BUSINESSDRIVERS•BUSINESSCHALLENGES•ITCHALLENGES•BUSINESSCAPABILITIES•BENEFITSConnectingITtoBusiness锐普PPT论坛chinakui首发www.rapidbbs.cnBUSINESSCHALLENGESHavinginsightintocustomers'lifetimevalueandmarketsegmentsBalancingCSReffectivenessandefficiencyDisseminatingandpromotingbestpracticesTraining,management,andusageofresourcesProvidingconsistentexperiencesacrossservicechannelsCapitalizingonup-sellandcross-sellopportunitiesImprovingCustomerServiceBUSINESSDRIVERS/NEEDSReduceattritionandtrainingcostsImproveCSRsproductivityandeffectivenessImprovemulti-channelcustomerexperienceIncreaseup-sellandcross-sellvolumeTransformfromacostcentertoaprofitcenterBusinessDrivers1ITCHALLENGESProvidingaunifiedrecordofallcustomertransactionsandinteractionsProvidingeasy-to-usedataminingandanalysistoolsSupportingmission-critical,low-latencycontactcenterapplicationsSupportingdisseminationofandaccesstocurrentinformationProvidinginfrastructurefortightersupportforCSRsfromtherestoftheorganizationCommunicatingandcollaboratingwithpartnersandvendors锐普PPT论坛chinakui首发www.rapidbbs.cnTheFoundationtoOptimizationistheassessmentsBasicCostCenterMoreEfficientCostCenterBusinessEnablerStrategicAssetStandardizedRationalizedDynamic锐普PPT论坛chinakui首发www.rapidbbs.cnInfrastructureCapabilities&BestPracticeProgressionAdHocVirtualServicesAdHocImageStrategyAdHocMobileDeviceMgmtNoFormalProcessesLimitedSecurityPoliciesFirewallAdHocAntivirusAdHocNetworkServicesAdHocMonitoringMultipleDirectoriesAdHocBackupAdHocPatchMgmtAdHocTerminalServicesVirtualizationDevandTestStandardImageStrategySimpleMobileDeviceM...