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质量管理手册V4.1内部公开质量管理手册HUAWEIQUALITYMANAGEMENTMANUAL目录第1章质量手册说明.............................................................................................................................4第2章公司愿景、使命与战略.............................................................................................................52007年8月华为机密,未经许可不得扩散Page1of31质量管理手册V4.1内部公开2.1愿景..................................................................................................................................................52.2使命..................................................................................................................................................52.3战略..................................................................................................................................................5第3章质量方针.....................................................................................................................................6第4章质量目标及策略.........................................................................................................................74.1质量管理体系愿景.....................................................................................................................74.2质量管理体系中长期目标和规划.............................................................................................74.3质量措施和方法.........................................................................................................................7第5章体系架构.....................................................................................................................................85.1质量管理业务总览.....................................................................................................................85.2质量管理组织架构....................................................................................................................9第6章综合质量管理...........................................................................................................................106.1客户满意管理...........................................................................................................................106.2领导重视和全员参与...............................................................................................................106.3体系文件管理...........................................................................................................................116.4质量体系规划管理...................................................................................................................126.5质量度量管理...........................................................................................................................126.6内部审核和外部审核...............................................................................................................146.7管理评审...................................................................................................................................146.8员工培训...................................................................................................................................156.9关键资源管理...............................................................................