全国销售案场管理制度XXX集团发布2016.9.1目录PAGE\*MERGEFORMAT1第一章销售部人员要求与职能···························································3第二章销售案场仪容仪表规范··················································6第三章销售案场着装规范·························································································7第四章销售案场接待细则···························································8第五章销售案场管理与处罚规定·········································10第六章销售案场会议制度······················································14第七章认购流程与签约流程·························································15第八章培训与考核制度··························································16第九章销售部岗位借调··························································17第十章佣金结算制度····································································18第十一章文件阅读制度···························································18第十二章出差管理制度···························································19第十三章保密制度···············································································19PAGE\*MERGEFORMAT1为维护公司在市场的品牌形象，树立良好的市场口碑，提高竞争优势，保证管理制度标准化，特制订以下规章制度。一、公司提倡求真务实的工作作风，提高工作效率；提倡厉行节约，反对铺张浪费；倡导员工团结互助，同舟共济，发扬集体合作和集体创新精神，增强团体的凝聚力和向心力。二、公司鼓励员工积极参与公司的决策和管理，鼓励员工发挥才智，提出合理化建议。三、公司为员工提供收入和福利保证，并随着经济效益的提高逐步提高员工各方面待遇；公司为员工提供平等的竞争环境和晋升机会，推行岗位责任制，实行考勤、考核制度。四、员工必须维护公司纪律，对任何违反公司章程和各项规章制度的行为，都要予以追究。第一章销售部人员要求与职能一、人员要求1、销售人员：高中或职高以上学历，18周岁以上，有强烈的成功欲望，吃苦耐劳，抗压能力强。有房地产经验优先。2、销售经理：具有出色的谈判能力，有较强的客户开发能力和管理经验。能承受压力，愿意接受具有挑战性的工作。3、销售总监：熟悉地产市场，具有出色的销售、管理能力，并且具有一定的培训管理能力。熟悉强销模式，5年以上销售管理经验优先。4、负责人：具备开拓市场与培训能力。熟悉强销模式，具备5年以上销售总监经验优先。二、销售部岗位说明1、销售人员1.1、负责公司营销项目的销售工作；1.2、熟练掌握房地产基础知识及房地产销售技巧；1.3、具有良好的职业道德，不夸大其谈，与客户保持良好的关系，促进成交；1.4、填写来电来访登记表，做好接待、客户回访、催款、签订合同、客户资料收集等工作；1.5、负责填写认购书、合同、做网签，并及时找领导签字备案；1.6、负责反馈一线信息与定期的市场调研工作...
