酒店各部门英语学习手册VIP专享VIP免费

Haiyatt garden Hotel EnglishContents 目 录Service English For Each Department部门岗位英语 Ⅰ Front Office 前厅 ⅰ Reception desk 前台接待…………………………………………………………………02 ⅱ reservation 预定部..……………………………………………………………………… 05 ⅲ Concierge 礼宾部…………………………………………………………………………10 ⅳ Switchboard 总机…………………………………………………………………………13 ⅴ Business center 商务中心………………………………………………………………… .17 Ⅱ Food and Beverage 餐饮部 ⅰ The Africa Deck 菲菲酒廊………………………………………………………………… 21 ⅱ Japanese restaurant ＆Teppanyaki restaurant 日铁餐..………………………………………25 ⅲ Italian restaurant 意式复合餐厅……………………………………………………………34 ⅳ Chinese restaurant 中餐厅………………………………………………………………….44 Ⅲ Housekeeping 管家部……………………………………………………………………53 Ⅳ Security department 保安部………………………………………………………… 59 Ⅴ The recreation＆sauna department 娱乐与桑拿部…………………………… 61前台接待日常用语Part 1 Greetings第一部分 问候1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ***, is there anything else I can do for you, just let me know.我叫***，如果需要我为您做些什么，请告诉我。4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。Part 2 Helping to Check-in第二部分 帮助入住1.Please have a seat for a while I’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。2. Would you please give me your passport and credit card ?, I’ll return them to...