Unit 5 WorkbookListeningMrs Grant’s daughter has had an accident in the kitchen and is unconscious. Mrs Grant is calling the emergency number.Name of caller Sarah GrantNumber of people involvedTelephone number6161 9486Listen to the conversation and complete the table.One (Mrs Grant’s daughter)AddressWhat has happened?Mrs Grant’s daughter fell from a table and maybe has broken her leg. She hit her head and is unconscious.12 Loft Street, East Horton1. How do you think the operator sounds?2. How does Sarah Grant sound?3. What does the operator say to Sarah to help her calm down?4. What advice should the operator have given Mrs Grant to avoid making the accident worse? Listen again and answer them.1. How do you think the operator sounds?2. How does Sarah Grant sound?3. What does the operator say to Sarah to help her calm down?The operator asks Sarah to speak slowly and take deep breaths.The operator sounds calm and efficient.Sarah Grant sounds worried, frightened and panicky.4. What advice should the operator have given Mrs Grant to avoid making the accident worse? The operator could have advised Sarah Grant not to move her daughter and to keep her warm by putting a blanket over her.What could Mrs Grant have done toavoid the accident happening? She could have given her daughter a ladder to stand on as this is more secure than a table. She could have put the items in a lower cupboard and somewhere that was easy to reach.AN EMERGENCY CALLMrs Grant (G) is ringing the emergency number. Her daughter has had an accident in the kitchen and is unconscious. Listen to the phone conversation with the operator (O).Listening textO: Emergency. Can I help you?G: You’ve got to help me — my daughter’s...
