酒店英语培训教材VIP免费

珍珠岛高尔夫会所酒店英语培训教材Dandong Pearl-Island HotelHotel English training material目 录第一章 酒店基础英语……………………………………………… 1第二章 酒店前台英语……………………………………………… 7 第三章 酒店礼宾英语……………………………………………… 17第四章 酒店商务中心英语………………………………………… 23第五章 酒店总机英语……………………………………………… 26第六章 酒店客房英语……………………………………………… 28第七章 酒店餐饮英语……………………………………………… 34第八章 酒店收银英语……………………………………………… 42第一章 酒店基础英语 礼貌用语 Courtesy EnglishGood morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好。Nice to meet you. 很高兴见到你。Welcome to our hotel. 欢迎光临我们酒店。Have a good time. 祝您在酒店过的愉快。 电话用语 Telephone sentencesWait a moment, please. 对不起，请稍等。Sorry, he is no in at the moment. 对不起，他暂时不在。I beg your pardon? 对不起（我没听清楚）。Could you speak a little slower, please？ 请您稍微讲慢一点。 答谢用语 Thanks and answerThank you. 谢谢。It’s very kind of you. 谢谢，您真客气。You are welcome. 不用谢。It is my pleasure. 非常乐意为您服务。I am at your service. 随时为您服务。 That is all right. 没关系。 征询语 ConsultCan I help you? / How many I help you? 我能为您做些什么？What is your suggestion? 您有什么意见或建议吗？Excuse me; may I have your name? 对不起，请问您怎么称呼？ 指路 Asking and giving directionsThis way, please. 这边请。Go ahead, and turn to the left/right. 往前走，然后左/右转。It is on the second floor. 在二楼。It is next to … 紧靠着…It is opposite the… 在…的对面。I will take you there. 我带您去。Go upstairs to the third floor. 往楼上走到三楼。Where is the toilet? 卫生间在哪？You first, please. 您先请。 提醒用语 recalling wordsWatch your step. 请走好。Be careful, please. ...