//机房设备维保服务目录3.5服务标准12//目录...............................................................2一、 服务概述......................................................51. 硬件保修服务................................................52. 远程技术支持服务............................................53. 现场技术支持服务............................................64. 电话回访服务................................................65. 现场巡检服务................................................6二、 公司简介.......................................错误!未定义书签。1. 公司简介....................................错误!未定义书签。三、 服务器设备维保服务.............................................71. 切实有效的服务保障方案概述..................................82. 服务方案设计原则............................................92.1业务为中心：...........................................92.2重在措施：.............................................92.3追求最佳性价比：......................................103. 保修服务内容及标准..........................................103.1故障排除..............................................103.2定期巡检..............................................103.3培训..................................................103.4增值服务..............................................113.4.1 咨询服务：.......................................113.4.1.1 系统升级、扩充.............................113.4.1.2 协调工作...................................115.5服务监督19//3.5 .1 服务工作时间....................................123.6 .2 响应时间........................................123.7 .3 故障恢复时间....................................123.8 .4 保密条款........................................124. 服务实施细则...............................................124.1 前期工作..............................................124.2故障预防建议..........................................134.3故障排除..............................................134.4巡检...................
