某星级酒店英语培训手册English Training Manual目录CONTENTSForeword 1 前言Part One 3 第一部分Courtesy English 基本礼貌用语Part Two 22 第二部分Front Office Service 前厅服务Part Three 35 第三部分Housekeeping Service 客房服务Part Four 52 第四部分Food and Beverage Service 餐饮服务Part Five 71 第五部分Recreation Service 康乐服务前言Foreword步入全球知识经济时代后，中国饭店业与国际接轨日趋紧密。英语作为一种国际语言，是酒店员工与外宾交流的主要语言工具，已成为酒店员工需要掌握的一项基本技能。为进一步提高员工的英语水平，酒店人力资源部特编写了这本英语培训手册，以方便员工随时学习。学以致用，是我们学习的最终目标。愿您不断在工作中找到学习的动力，在交流中获得分享知识的乐趣。 人力资源部AS the world has already stepped into the era of knowledge economy, China’s hotel industry is closely related to the international market. English, a word language, functions as a main tool or a basic ability for hotel staff to communicate with foreign guests. This English Training Manual is compiled by the Human Resources Department for the staffs study and improvement.Put what we learn into practice. Wish you would obtain motivation of the study from your working, and benefit from the learning. Human Resources Department基本礼貌英语Courtesy English一、欢迎问候语 Welcome and Greeting 1、Good morning (afternoon, evening),sir (madam).早上（下午，晚上）好，先生（夫人）。2、Welcome to our hotel.欢迎光临我们酒店。3、Welcome to stay in hotel.欢迎住在我们酒店。4、How do you do ?您好吗？5、How nice to see you again.真高兴再次见到您。6、I hope you’ll enjoy your staying here.我希望你们在这儿逗留愉快。7、Have a nice stay with us.希望您与我们在一起时开心愉快。8、Did you have a nice trip?旅途愉快吗？二、祝贺语 Congratulation1、Congratulations.恭喜您。2、Happy new year.新年快乐。3、Happy birthday to you.生日快乐。4、Merry Christmas.圣诞快乐。5、Wish...
