呼叫中心用户手册编撰记录版本编撰人日期企呼V9.0.3周小龙2017-02-22目录（一）产品信息..............................................................1（二）概述..................................................................1一用户介绍............................................................1二用户登陆............................................................2三用户界面............................................................2（三）功能模块介绍.........................................................3一话务管理.............................................................31.通话记录..........................................................32转移设置..........................................................43座席管理..........................................................5二客户管理.............................................................61黑名单............................................................62客户列表..........................................................73标记客户.........................................................104跟进记录.........................................................115预约登记.........................................................126资料转移.........................................................127资料管理.........................................................138公共池资料.......................................................13三外呼管理............................................................141实时监控.........................................................142任务模板.........................................................143任务列表.........................................................164任务监控.........................................................185智能中继.........................................................18四报表管理............................................................191服务质检.........................................................192示忙示闲记录......................................................193坐席话务报表......................................................204接听排名报表......................................................20五组织机构............................................................211角色管理..........................................................212用户管理..........................................................223部门管理..........................................................234LOGO修改.........................................................24六数据配置............................................................241密码修改.........................................................242客户字段配置.....................................................253跟进状态配置.....................................................26七系统工具............................................................271重启服务.........................................................272重置授权（admin登录）............................................273PingIP（admin登录）.............................................27八系统状态............................................................281状态管理.........................................................28九PBX配置.............................................................281分机设置...................................................
