附件三：您需要多少人来支持SAP工程？众所周知，实施R/3 费用很高，但是长期支持费用有多少？请用下文中 Gartner的"rules of thumb" 来算一下，如果采用SAP系统你需要多少人来支持？与您原来估算的差距有多大？同高昂的长期支持费用相比，初期实施费用根本算不了什么！原文：" Managing Enterprise Applications: From Packages To Productivity ", GartnerGroup Europe Symposium proceedings, Cannes, France, November 2-5, 1998, Fred Magee 主题：企业管理软件运用：从软件包到生产力的转化Gartner 集团欧洲区会议记录。地点：法国戛纳时间：1998 年 11 月 2 号到 5 号。To develop a rough estimate for the size of an ERP implementation staff, usefive person months per concurrent user and normalize based on estimatedproject length. 基于标准的工程实施周期和每并发用户需五人月来粗略估计 ERP实施的所需人工规模。SAP Implementation Staff % By Role Roles Avg % Range % ESP Avg % When Used Training - - - Methodology 3 1-12 20 Technical Architecture 7 1-27 47 Gap Analysis 3 0-14 28 Module Configuration 61 40-82 24 Interfaces 7 0-35 42 Custom Extensions 5 0-21 38 Data Conversion 6 0-18 41 Testing/QA 8 4-19 22 任务行业平均占总人天的比例 % 行业范围的平均使用中培训- - - 方法论3 1-12 20 技术体系7 1-27 47 差异分析3 0-14 28 总体设置61 40-82 24 接口7 0-35 42 客户化5 0-21 38 数据转换6 0-18 41 质量测试8 4-19 22 Total Staff Size "Coarse" Rule of Thumb : 5 Person-Months per Concurrent UserSource: Gartner Measurement Selected Benchmark Data[Note : ESP = Enterprise Service Providers, eg Big Six's and large SI's]依“ Rule of Thumb ”规则粗略估算出人员规模：每并发用户所需五人月。资料来源： Gartner 集团的测量基准数据。备注： ESP为企业服务提供商。例如国际六大咨询服务商。There is no "correct" size for an ERP implementation team, there are simplytoo many variables involved. However, having said that some data is betterthan none. Using...
