UNIPER ITSM Enterprise Suite 与 BMC Remedy 功能对比 UNIPER ITSM Enterprise Suite 与 BMC Remedy 功能对比 UNIPER ITSM Enterprise Suite 与BMC Remedy 功能对比 目录 目录...................................................................................................................................................................................2 1. UNIPER、BMC 产品与ITIL 映射 .....................................................................................................................3 2. 产品适应性和实施难度对比.................................................................................................................................5 3. 总体功能对比.........................................................................................................................................................6 4. 事件管理.................................................................................................................................................................8 5. 问题管理...............................................................................................................................................................11 6. 服务请求管理.......................................................................................................................................................13 7. 知识库管理...........................................................................................................................................................15 8. 变更管理...............................................................................................................................................................16 9. 配置管理...............................................................................................................................................................18 10. 服务级别管理.................................................................................
