基于 Flexsim 的地铁自助售票系统窗口的优化——以广州地铁三号线汉溪长隆站为例【摘要】随着经济全球化的发展，科学技术不断进步，高铁站、地铁站的人工售票窗口在不断地减少，随之代替的是自动售票系统。从传统的人工售票到自助售票，给人们的生活和工作带来了许多改变。在生活节奏越来越快的一线城市，相较于人工窗口，自助售票窗口的效率有所提高，方便了人们的出行需求。同时由于一线城市的人口数量不断增加，旅游业的不断发展，给城市的公共交通系统带来了越来越大的压力，地铁日益成为人们出行的主要交通工具。目前，地铁的自助售票机有两种，一种是仅支持移动终端设备支付的自助售票取票机，另外一种是同时支持人民币和移动终端支付的售票机。由于两种售票机的反应速率，出票时间有所不同，并且由于自助售票窗口的不合理设置，使等待队伍过长导致地铁售票处拥挤堵塞的现象屡见不鲜。反之，低峰时段自助售票窗口前购票乘客不多，导致了资源浪费。而对于乘客而言，自助售票机数量的不合理设置，导致等待时间过长影响了其乘车体验。通过 Flexsim 系统仿真建模与分析，以广州地铁三号线汉溪长隆站为例，对站点的自助售票系统进行优化，使资源得到最大限度的利用的同时，提高乘客的出行体验和缓解了高峰时段售票处拥堵的现象。【关键词】地铁系统；Flexsim 仿真优化；售票机；Optimization of Subway Self-service Ticketing System Window Based on Flexsim -——a case study of Hanxi Changlong Station on Guangzhou Metro Line 3[Abstract]With the development of economic globalization and the progress of science and technology, the manual ticketing window of high-speed railway station and subway station is decreasing, and then the automatic ticketing system is replaced. From traditional manual ticketing to self-selling, it has brought many changes to people's life and work. Compared with the manual window, the efficiency of the self-service ticket window is improved, which facilitates people's travel demand. At the same time, due to the increasing population of first-tier cities and the continuous development of tourism, the city's public transport syste...
