目 录摘 要.....................................................................................................IAbstract......................................................................................................II引 言........................................................................................................11. 行政酒廊概述........................................................................................21.1 行政酒廊的含义............................................................................21.2 行政酒廊的服务项目....................................................................21.3 行政酒廊的服务质量....................................................................32. 行政酒廊的作用....................................................................................42.1 促进酒店宣传................................................................................42.2 增加酒店收益................................................................................42.3 提高客户满意度............................................................................43.行政酒廊服务存在的问题.....................................................................63.1 专业人才短缺................................................................................63.2 员工服务水平参差不齐................................................................63.3 员工个性化服务缺失....................................................................73.4 部门间沟通协作不畅....................................................................83.5 配套设施不完备............................................................................84.行政酒廊服务的提升策略...................................................................104.1 建立良好的薪酬福利待遇..........................................................104.2 提高员工服务水平......................................................................104.3 加强宾客反馈，提高个性化服务...............
