Front desk english 前 台 英 语 FIT Check-in with reservation 有预定散客入住 G: guest（客人） R: receptionist（前台接待员） R: Good morning/afternoon/evening sir/madam, welcome to our hotel. How may I assist you? 早上/下午/晚上好，先生/女士，欢迎光临，请问有什么可以帮到您？ G: Good morning/afternoon/evening. I want to check-in. 早上/下午/晚上好，我需要入住。 R: Do you have a reservation? 请问您有预定吗？ G: yes. I have a reservation. 是的，我有预定。 R: May I have you name or company name. 请问您的姓名或者公司名称。 G: Sure, my name is PETER, PETER LEE, from Motorola Company. 我叫彼得，李彼得。我来自摩托罗拉公司。 R: Ok, Mr., lee wait a moment please, I will check the reservation record. (Latter) yes Mr., lee I get you reservation, you booked a standard room for king size bed on the non-smoking floor, and you will be stay in our hotel 3 nights, the room rate is XXX per night, is that right? 好的，李先生请稍等，让我查一下预定记录。是的李先生我们有您的预定。您定了一间非吸烟楼层的标准大床房预计住3 晚。房价是XXX 元每晚，对吗？ G: Yes, that’ s right. 是的，没有错。 R: Mr., lee may I have you passport? 李先生，请您出示一下您的护照。 G: sure, here you are. 好的，给你。 R: thank you. (Get the passport from guest with two hands) 谢谢您。（用双手接过客人的护照） … after fill out the registration form …登记完后 Thank you passport. (Return the passport to the guest with two hands) 谢谢你的护照。（用双手将护照还给客人） G: thank you. 谢谢 R: Please sign your name here Mr. Lee (let guest sign the name on the registration form) 李先生请您签一下名字（让客人在登记单上签字） G: Sure 好的 R: How would you like to pay the deposit? In cash or by credit card? 请问您怎样付押金？现金还是信用卡？ G: How much should I be pay in cash? 如果付现金需要多少钱...
