加盟店规范管理手册dinggaoVIP专享VIP免费

加盟店规范管理手册目录从业规则及行为规范··········································（1）加盟者的职责··················································（2）营业前的工作··················································（2）营业中的工作··················································（3）打烊后的工作··················································（4）其它的工作····················································（4）服务人员职责··················································（5）收银职责·······················································（6）员工奖惩细则··················································（7）就职辞职与工资制度··········································（8）员工的管理规定···············································（9）员工健康与医疗的规定········································（9）工作着装规定··················································（9）工作日志管理················································（10）职业标准·····················································（10）喜佰客从业准则及行为规范1、我们所具有的品格：敬业、效率、诚实、文明。2、衣着服饰得体，仪表端庄，讲究个人卫生。3、视顾客为亲人，为客人营造如同回家就餐的气氛。4、用语亲切、手势礼貌、表情自然、回答耐心。5、善意、恰当地劝阻顾客的不当行为。6、上级交给的事情立即去做，不陈述任何客观理由。7、尊重同事间的友情，规劝、制止同事有损公司信义的行为。8、不做触犯法律和违反公司规章的事。9、敢于承认和改正自己的过失。10、不谋取薪金以外的不正当收入，不接受顾客的馈赠。加盟者的职责必须从多方面努力，以适应营销工作要求，熟悉服务的全过程，采取有效措施，以保证每个员工能充分发挥积极性，控制产品品质和成本，创一流服务确保经济效益。1、要对连锁店经营管理的工作全面负责，熟悉管理控制体系，贯彻执行监督检查。2、对全店员工的工作进行考核，依照公司的规章制度作出奖惩决定。3、熟悉喜佰客热狗加工程序、质量标准、卫生标准和服务标准。4、严格控制物料的进出，食品销售的管理，控制成本，以保证效益。5、合理调度指挥，保证营销正常进行。6、接待顾客投诉，并合理正确的处理，辟免事态扩大。避免出现负面影响。7、有危机情况，及时疏散顾客，采取响应对策，以防造成严重后果。8．经常检查消防用品是否齐全有效。9、创造提高业务能力的条件，不断提高经营管理水平。10、经常分析销售经营状况，以保证营销目地实现，并积极向公司提出促销策划建议。营业前的工作为了保证正常运行，必须详细地做好各方面的工作，请遵照以下各方面执行：1、穿好工作服，戴好工作帽，整理面容，带好工牌。2、检查所有装饰品是否正确、清洁、整齐，将所用的工具、敷料准备好。3、确认是否清洁卫生，检查客人用的设备是否好用，是否清洁。3、准备好半成品，并检查半成品的品质；4、打开设备电源，准备好各种工具，预温状态，检查设备是否运行正常；5．确定店内适宜的空调温度，确定店内适宜的照明亮...