酒店前台接待情景对话VIP专享

前台接待日常用语Part 1 Greetings 第一部分问候1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?欢迎光临海悦酒店。我是*** ，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生 /女士，你好！请问我能为您做点什么？3. My name is ***, is there anything else I can do for you, just let me know. 我叫 *** ，如果需要我为您做些什么，请告诉我。4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。Part 2 Helping to Check-in 第二部分帮助入住1. Please have a seat for a while I’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。2. Would you please give me your passport and credit card ?, I ’ll return them to you right away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。3. How many nights will you stay this time? 这次入住您会住多少天？4. Which room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately? 先生 /女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？6. Here is your room key and the breakfast coupon. Would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us.. 这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。Part 3 Providing Service During Staying 第三部分居停期间提供服务1. Regular Service常规服务(1) Please wait a second. I’ll transfer it for you. .请稍等一下。马上为你转接过去。(2) Because you are checking out two days early, You need to give us two cash vouchers back. 您比原定退房的时间提前了两天，所以...