STANDARD OPERATING PROCEDU RES 标 准 操 作 程 序 HSKP - 001 Lost and Found 失物招领 HSKP - 002 Entering Guest Rooms 进入客房 HSKP - 003 Shoe Shine Service 擦鞋服务 HSKP – 004 GUEST REQUEST ITEMS 客人要求项目 HSKP - 005 Guest Request Items 客人要求项 HSKP - 006 Room Wait Requests 房间等候要求 HSKP - 007 Work Orders 维修通知单 HSKP - 008 Allowing Access To Guest Rooms 允许进入客房 HSKP - 009 Gratuities / Tips 赠物/小费 HSKP - 010 Chain Of Command 指挥系统 HSKP - 011 Handling Guest Laundry 处理客人洗衣 HSKP - 012 Definition of A Guest 一个客人的定义 HSKP - 013 Handle Guest Complaints 处理客人投诉 HSKP - 014 Job Safety 工作安全 HSKP - 015 Equipment Usage 设备使用 HSKP - 016 Newspaper & Magazines 报刊杂志 HSKP - 017 Reception Service 接待服务 HSKP - 018 Quality Control 质量控制 HSKP - 019 Normal, Express and Pressing Service 正常，快洗及烫衣服务 HSKP - 020 Guest Laundry Pick Up & Distribution 客人送洗衣物收集发放 2 STANDARD OPERATING PROCEDURES Subject : LOST AND FOUND 失物招领 Effective Date : 4. 2010 Policy No : HSKP-001 Issued by : EXE.Housekeeper Page : 1 of 4 Approved by :General Manager Distribution : Executive Committee Department Head A&B : All Associates Objective 目标 To ensure Lost And Found procedure are followed properly in order to response to all guest inquires in a timely manner. 确保失物招领程序能被完全地执行，以便在客人询问时能及时地反应。 Policy Statement 政策 It is the policy of Hotel that Employees are expected to check-out rooms thoroughly for items left behind from the Previous guest. Any Lost & Found items are required to be properly logged and bagged. Employees should record information including their name, the room number and the date the item was found. Then, they shou...
