IPTV故障处理手册(第一期)

1 IPTV 故障处理手册 目录 ITV 预处理原则： ............................................................................................................ 2 IPTV00001 错误码：1901（网线断开） ............................................................................ 3 IPTV00002 错误码：1305（ DHCP 失败） ........................................................................ 3 IPTV00003 错误码：1302（服务器连接失败） ................................................................. 5 IPTV00004 验证失败 ....................................................................................................... 6 IPTV00005 播放不全屏 .................................................................................................... 7 IPTV00006 错误码：0216 ................................................................................................ 8 IPTV00007 EPG显示黑屏（高清模式不匹配） ................................................................. 8 IPTV00008 用户不能看直播，点播正常 ........................................................................... 8 IPTV00009 用户使用发现部分频道报无信号源错误 .......................................................... 9 IPTV00010 网线脱落 ....................................................................................................... 9 IPTV00011 8% 网络未连接 ............................................................................................. 9 IPTV00012 提示36%网络未连接......................................................................................10 IPTV00013 85%账号不存在 .............................................................................................. 11 IPTV00014 机顶盒认证失败 ............................................................................................ 11 IPTV00015 顶盒已经被其他用户使用 .............................................................................. 11 IPTV00016 观看所有节目...