1□□□□Unit4□□□□□□DDDIfYouReceiveaComplaint61,2Warming-upDlisteningandspeaking3,4Reading□□New□□5,6Reallifeskills&writing□□□□□□5DD□□□□□□□□□□□□□□□□□□□□1. ToimproveSsDabilityofgettinginformationthroughreading&listening.2. Toknowhowtomakeacomplaintandrespondtooralcomplaints.1. Tomasternewwordsandphrases;tofinishexercises.2. Togetthemainideaofthewholepassage.1. Knowsomewaystovoiceyourcomplaints.2. Sscanwriteanadjustmentletter.□□□□□□□□□KeypointsUtogetthemainideaofthereadingpassage.DDDDDDDDDDDDDDDDDDDDDDDifficultpointDtousethepatternstoorderandtakeorder.DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD□□□□□□□DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD□□□□□□□□□ExercisebookandstudentsUbooksTestpapersSomeexamplesentences□□□□UnitFourNewwordsandexpressions:languagepoints:□□□□DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD叩皿叩叩叩皿皿皿皿叩皿皿皿皿叩叩DDDDDDDDDD 叩皿皿叩DDDDDDD皿叩叩皿叩皿□□□□□□□□□□□□□□□-□□□□□-□□□□□2StepOne:warm-up□□□□DDDDDTDDoyouhaveanyproblems□□□□□□□□□□DDDDDinyourdailylife?Please□□□□□□□□DDDDDchoosethecorrectlookatthepicture&.叩pictureforeachproblemlistentothetapeDDDDDbelow.listen&underlineDDDDDStepTwo:lead-in□□□□□□□□□□DDDDDCreateshortconversation□□□□□皿abouttheproblemslisted□□□□□□□□□□□DDDDDaboveandrole-playwith□DDDDDDyourpartner.□□□□□□□□□□DDDDDStepThree:listening□□□□□DDDDDActivitylDextensive□□□□□□□□□□□DDDDlistening□□□□□DDDDDListentotheDDDDDconversationandcircleDDDDDwhatitismainlyabout.DDDDDActivity2:intensiveDDDDDUnitFourlisteningDD□□□□Listenagain.ThenDDDDD（叩叩）underlinethecomplaintsDDDDWarming-up&intheconversation.DDDDDSpeakingAActivity3:speakingDDDDDRespondtothefollowingDDDDDcomplaints.DDDApology:Oh,IDmDDDDDverysorry.DDDDDDAction:IDllcheckDDDDDyourorderwiththeDDDDDchef.DDDDDDDApology:Oh,IDmDDDDDreallysorry.DDDDDDAction:IUlllettheDDDDDworkercleanitDDDDDimmediately.DDStepFour:role-playRespondtothef...
