1□□□□Unit4□□□□□□DDDIfYouReceiveaComplaint61,2Warming-upDlisteningandspeaking3,4Reading□□New□□5,6Reallifeskills&writing□□□□□□5DD□□□□□□□□□□□□□□□□□□□□1
ToimproveSsDabilityofgettinginformationthroughreading&listening
Toknowhowtomakeacomplaintandrespondtooralcomplaints
Tomasternewwordsandphrases;tofinishexercises
Togetthemainideaofthewholepassage
Knowsomewaystovoiceyourcomplaints
Sscanwriteanadjustmentletter
□□□□□□□□□KeypointsUtogetthemainideaofthereadingpassage
DDDDDDDDDDDDDDDDDDDDDDDifficultpointDtousethepatternstoorderandtakeorder
DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD□□□□□□□DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD□□□□□□□□□ExercisebookandstudentsUbooksTestpapersSomeexamplesentences□□□□UnitFourNewwordsandexpressions:languagepoints:□□□□DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD叩皿叩叩叩皿皿皿皿叩皿