V: valet L: Luna M: manager R:receptionist Scene One R: Good afternoon, welcome to Hotel Inn, how can I be service you, madam
L: I’d like to register a room, please
R: All right
Have you ever made a reservation
L: Yes I have
R: Excellent
May I have your full name, please
L: Of course
Luna Luo
R: Wait a moment, oh … yes
Madam, please show me you ID card
L: Here you are
R: ok, thanks
How long do you intend to stay in Tokyo
L: For about seven days
R: what kind of room do you require
A double room with double beds
A double room with twin beds
Or a single room
L: I’d like a single room with a bath, and what’s the rate, please
R: the current rate is 10 000 yen per night
L: that’s a little high
I’m told your hotel is offering a discount, now
R: yes, we were, but the offer e