汽车4S店管理系统分析与设计信息管理与信息系统专业摘要随着汽车产业的迅猛发展，以汽车整体销售、汽车配件销售、售后服务和信息反馈的4S经营模式应运而生，它作为产业链条中重要环节，也面临着巨大的机会和挑战，因此原始的管理手段已经不能适应当前的发展需求。而随着竞争加剧不断有4S店关门倒闭的消息，于是，有了新的理解：在对营销模式的分析外，还必要用信息化管理提升核心竞争力。经过对汽车4S店多方面的调查和研究，综合以往的汽车企业管理模式和当今需求，设计出了汽车4S店管理系统。从基本上讲，该系统的设计必须要顾及到适合当今发展形势以及企业的泛用性。本系统采用多层框架结合，整个系统根据功能划分为用户和管理者两个不同的身份，给出不同的操作界面，在页面中根据身份判断来实现相应功能。整个系统划分为客户功能模块、库存管理、会员管理、订单管理、输出管理等五大功能模块。它根据添加数据库相应的数据，来拉近客户与管理者的距离，使得交易更简单、方便，实现了客户会员和商品库存同时管理的综合性要求。本管理系统采用“MyEclipse”为开发环境，采用“JSP+Oracle10g”开发技术，利用JAVA语言进行编程求解，系统设计简单易懂，界面清洁，操作方便。关键词：汽车管理系统；SSH框架；JSPAbstractThe4Sautomarketingmodelfeaturingvehiclesales(Sale),parts(Sparepart),service(Service),andinformationfeedback(Survey)emergeswiththerapiddevelopmentoftheautomotiveindustry.Beingthekeylinkinindustrialchain,4Smodelisconfrontedwithbothenormousopportunitiesaswellaschallenges,sincetheoutdatedmanagementcannolongermeettherequirementofthefastdevelopmentoftheindustry.Giventhatmany4Sstoresshutdownduetoincreasingcompetition,sheeranalysisofpreviousmarketingmodelisnotenough;itisnecessarytoenhancethecorecompetitivenessthroughinformationmanagement.The4Sstoremanagementsystemisthereforedesignedbasedonthecomprehensivesurveyandresearchof4Sstores,thelessonsandexperiencesdrawnfrompreviousautomotiveenterprisesmanagementmodels,andtheneedofthecurrentmarket.Inprinciple,thisdesignneedstoadapttothetrendofdevelopmentandshouldbeapplicabletoallenterprises.Thewholesystemismultilayeredwhichprovidecustomersandmanagerswithdifferentoperationinterfacesrespectively.Userswithdifferentidentitiescangetaccesstocorrespondingfunctionsonthesystemhomepage.Thesysteminvolvesfivefunctions,namely,customerfunction,stockmanagement,membershipmanagement,ordermanagement,andoutputmanagement.Byaddingdataoftheabove-mentionedaspectstothedatabase,itmakescustomersandmanagerscloseranddealsmoresimpleandconvenientsoastomeetthecomprehensiverequirementofmanagingcustomermembershipandproductstockatthesametime.ThismanagementsystemtakeMyEclipsastheSDE,adoptingJSPplusOracle10ganduseJaveprogramminglanguagetosolveproblem.Systemisdesignedtobecleaninterface,easytooperate.Keywords:4SManagementSystem,SSHFramework,JSP目录1引言.........................................................................................................................11.1课题的背景.......................................................................................................11.2课题意义...........................................................................................................11.3本文的主要工作...............................................................................................21.4本文的内容安排...............................................................................................22系统环境与开发工具的介绍.....................................................................................32.1SSH框架以及MVC框架简...
