效劳、配件运作手册目 录前 言....................................................................................................................................71．术语说明.............................................................................................................................82．效劳站建店及设施........................................................................................................93．组织机构及岗位说明................................................................................................10组织机构设置.............................................................................................................................10目的............................................................................................................................................10组织架构....................................................................................................................................10职位说明书..................................................................................................................................11效劳总监.....................................................................................................................................11效劳经理....................................................................................................................................12配件经理....................................................................................................................................13技术经理....................................................................................................................................14效劳参谋....................................................................................................................................15预约员........................................................................................................................................15索赔员...........................
