酒店英文道歉信 酒店英文愧疚信 在平凡的生活中，需要使用愧疚信的事情愈发增多，在写作上，愧疚信有确定的.书写法律规范。那么问题来了，到底应如何写一份恰当的愧疚信呢？以下是我收集整理的酒店英文愧疚信，仅供参考，大家一起来看看吧。 酒店英文愧疚信 1 Mr. Ulrich Niemann. Director People-People Exchange Co. Dear Sir or Madam: Friday 22nd September Many thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf. Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future. I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards. It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper. We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one nights complimentary accommodation when next you visit Beijing. To t...
