北京理工大学珠海学院 2020 届本科生毕业论文珠海市百世快递服务质量改进研究 珠海市百世快递服务质量改进研究摘 要21 世纪，快递行业是服务业的重要组成部分，也是我国国民经济收入的重要组成部分。快递行业带动电子商务和制造业的发展，吸引更多的外来投资，促进国内外贸易，推动经济的发展。这些年我国快递业的迅速发展，民营快递企业已经是我国快递业重要组成部分。但是我国快递行业现代化程度和服务质量水平，与发达国家相比还是有一定差距。而作为后起之秀的百世快递公司，面对竞争激烈的市场和顾客对服务质量要求显著提高等现状，应该积极对各种问题进行分析、探讨及解决。本文以珠海市百世快递为研究对象，将根据发放问卷和阅读参考文献等多个渠道，将搜集的数据对珠海市百世快递出现的各种问题进行全面分析，解决珠海市百世快递服务质量存在的问题，为珠海市百世快递的健康可持续发展之路提供参考依据。关键词：百世快递 ；服务质量 ；末端站点配送速度 PAGE \* MERGEFORMAT I北京理工大学珠海学院 2020 届本科生毕业论文Study on service quality improvement of baishi express in Zhuhai city AbstractIn the 21st century, express delivery industry is an important part of the service industry and an important part of China's national economic income. The express delivery industry drives the development of e-commerce and manufacturing, attracts more foreign investment, promotes domestic and foreign trade, and promotes economic development. With the rapid development of China's express delivery industry in recent years, private express enterprises have become an important part of China's express delivery industry， "four links and one reach" has been an important part of China's express delivery industry. However, there is still a gap between the modernization degree and service quality of express delivery industry and developed countries. However, as a rising star, best express company should actively analyze and solve various problems in the face of the fierce competition in the mark...
