I企业新员工培训研究——以希尔顿酒店为例内 容 摘 要广州作为粤港澳大湾区的重点城市，是许多重大商业建设项目所在地，酒店商务需求快速增长。随着社会的经济发展转型，服务业的发展速度也越来越快。酒店作为服务业，始终把人力资源作为企业的核心竞争力，是提升员工的满意度和减少员工流失率，做好人力资源工作的关键点。本文通过对广州天河希尔顿酒店的新员工培训现状进行分析，发现酒店新员工培训的问题：该酒店的培训整体上缺乏系统性，培训内容针对性及有效性不足，培训方式比较传统、缺乏新意和培训过程缺乏反馈和激励等。针对这些问题，在结合了培训理论以及酒店的实际情况之后，提出应该建立系统性、完整的培训体系，增加针对 95 后新员工特点的培训内容，增强培训方法的针对性和有效性以及建立反馈、激励机制。希望本文的研究能为希尔顿酒店的新员工培训工作提供借鉴。关键词：酒店；员工；培训对策IIResearch on the Training of New Employees of Enterprises——Taking the Hilton Hotel as an ExampleAbstractAs a key city in the Guangdong-Hong Kong-Macao Greater Bay Area, Guangzhou is home to many major commercial construction projects, and hotel business demand is growing rapidly.With the transformation of society's economic development, the development speed of service industry is getting faster and faster. As a service industry, the hotel always regards human resources as the core competitiveness of the enterprise, which is the key point to improve employee satisfaction, reduce employee turnover rate, and do a good job in human resources.This paper analyzes the training status of new employees at the Hilton Guangzhou Tianhe Hotel, and finds the problems of the hotel ’s new employee training: the hotel ’s training as a whole lacks systematicity, the training content is not targeted and effective, the training methods are more traditional, and there is a lack of new ideas The training process lacks feedback and incentives.In response to these problems, afte...
