本科论文目 录摘 要..................................................................................................................IAbstract....................................................................................................................II引 言.................................................................................................................11 物业服务行业及小微型物业服务企业现状.......................................................31.1 物业行业发展历史.......................................................................................31.2 我国物业服务行业发展现状及特点...........................................................31.3 小微型物业服务企业发展现状...................................................................52 敕勒川城投物业公司现存问题...........................................................................72.1 经营问题.......................................................................................................72.2 管理问题.......................................................................................................92.3 人力资源问题...............................................................................................93 敕勒川城投物业公司发展对策建议.................................................................103.1 提高企业经营能力.....................................................................................103.2 加强操作流程管理及企业文化建设.........................................................123.3 改进人才招聘方式并加大培训力度.........................................................124 敕勒川城投物业公司未来发展的展望.............................................................144.1 物业服务趋于多元化.................................................................................144.2 物业服务模式将会持续创新.....................................................................144.3 行业整合趋势明显................................................