基于IPA的酒店实习生满意度提升策略研究—以厦门万豪酒店及会议中心为例VIP专享

摘 要本文以 2019 年于厦门万豪酒店及会议中心实习的实习生为研究对象，选取薪资报酬、福利待遇、加班补助、实习时间、住宿环境等 23 项评价指标，通过问卷调查方式，运用 IPA 分析法对厦门万豪酒店及会议中心实习生满意度进行研究，得出实习生对各指标的满意度评价值均低于重要性评价值。本文就该酒店存在的问题，提出完善薪酬福利体系、改善住宿环境、降低工作强度等建议，以期为提高该酒店实习生满意度提供借鉴，促进该酒店长远发展。关键词：IPA 分析法；酒店实习生；满意度；厦门万豪酒店及会议中心AbstractThis paper focuses on the interns who intern in Xiamen Marriott Hotel and Conference Center in 2019,Twenty-three evaluation indexes, including salary, welfare, overtime allowance, internship time, and accommodation environment, were selected.Through questionnaire survey,IPA analysis was used to study the hotels intern satisfaction.Come to a concluded that the evaluation value of intern`satisfaction is low than importance value.This article through the perfecting the compensation and welfare system,improving the accommodation environment and reducing the work intensity ect that to solve the hotel`s problems.With a view to improve the hotel interns satisfaction for reference.To promote the long-term development of the hotel. Key words:IPA;Hotel intern;Satisfaction;Xiamen Marriott Hotel and Conference center目 录1 引 言.........................................................11.1 研究背景及研究意义..............................................11.1.1 研究背景......................................................11.1.2 研究意义......................................................11.2 国内外研究综述..................................................21.2.1 国外研究综述..................................................21.2.2 国内研究综述..................................................21.3 研究内容与研究方法..............................................31.3.1 研究内容..................