STANDARD OPERATING PROCEDURES标准工作程序Front Office DEPARTMENT前 厅 部 礼宾部 Concierge任务排列 描述Task No:Description 1. 酒店门前工作 hotel front door service2. 门童服务 door man service3. 旗帜升降 raise and drop flag4. 出租车服务 taxi service5. 专线车服务 special line vehicle service6. 带房程序 show-room service7. 散客离店 walk-in departure8. 团队入住 team checking-in9. 团队离店 team departure10. 换房 change room11. 行提取 luggage picking-up12. 行寄存 luggage consignation13. 行处理 luggage handling14. 行房 luggage room15. 行房管理 management of luggage room16. 行房钥匙管理 management of the key to luggage room17. 店外修理服务 repairing service from outside of the hotel18.管理 mail management19.邮包/挂号信投寄 delivery of package/registered mails20.包裹/挂号信领取 picking up package/registered mails21.报纸//留言的传送 passage of newspaper/mails/messages22.派送程序 sending-off process23.车辆预订 vehicle reservation24.部用车 vehicle useage within hotel 25.车辆维修 vehicle repair26.车辆加油 vehicle oil adding27.日常工作 daliy work28.车辆清洗 car washing29.行车记录 record of vehicle usage 30.车辆月报告 monthly vehicle report31.车辆钥匙管理 management of vehihcle keys32.车辆运作管理 management of vehicle operation33.司机操作程序 driver’s operation process34.机场送机 airport sending-off35.机场接机 airport pick-up36.穿梭巴士 airport shuttle37.司机管理 driver management38.车匙与证件管理 management of car keys and driving licenses39.车辆日常管理 daily vehicle management接待 Reception任务排列 描述Task No:Description1. 政策与程序 policy and process2. 礼仪 telephone courtesy3. 接准则 principle of answering phone4. 接听标准 standard of answering phone5. 住宿登记管理 management of registeration6. 散客入住办理 checking-in for walk-ins7. 团队入住 checking-in for team8. 团队相关事项办理 related...
