Unit 23 ConflictConflict is a natural part of the workplace
As a manager, you will be looked upon to deal with conflict as it arises
If you are unable or unwilling to, you may lose the confidence of your staff in dealing with difficult situations
Since conflict is inevitable (不可避免的), what can I do to solve it when it happens
Conflict exists in small and large forms
In addition,conflict may occur between individuals or between groups of people
There are several ways to effectively deal with conflict
If the conflict is small, you may just want to ignore the conflict
This would be an ideal resolution method for conflict such as two coworkers are fighting over who has better office furniture
Since there is no real resolution, ignoring the conflict may be best
You must be careful though