山西省职业院校技能大赛（中职组）酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点：1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.A:Goodevening.Doyouhaveareservation?2.Q:Howdoyoucheckupontheguest’snameofthereservation?A:Goodevening.Underwhosenamewasyourreservationmade?3.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.A:Verywell.Thiswayplease.Here’sawindowtableforfouroverlookingthelake.It’sveryniceandquiethere.4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?A:Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeofchargeforchildrenunder6.5.Q:Ifyouwanttoconfirmthereservationofthedinner,whatwillyousay?A:Iwillsay“Goodevening,sir.I’dliketoconfirmyourreservation.MayIhaveyourname,please?”6.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggesthimtobookatablefortomorrowevening.A:I’msorry.Wearefullybookedthisevening.Howabouttomorrow?Westillhavesomenicetablesavailablefortomorrowevening.7.Q:Whatwouldyoudowhentheguestcomplainsthattherestaurantistoonoisy?A:Iwillapologizeandsay“letmeseeifwecanfindatableontheothersideoftherestaurant,itisabitquietthere.”8.Q:Asktheguests’preferenceforfood,Chinese,Western,JapaneseorKorean.A:Whichstyleofcuisinewouldyouprefer?WeserveChinese,Western,JapaneseandKoreanfoodhere.9.Q:Howdoyouoffertotakeorderfortheguestsintheevening?A:Goodevening.MayItakeyourordernow?/Areyoureadytoordernow?10.Q:Howdoyouasktheguesttocheckhisbill?A:Here’syourbill.Pleasecheckit.Thefruitcombinationisonthehouse.11.Q:Visitthetabletocheckifyourserviceissatisfactory.Informtheguestthelastcoursewillbedessert.A:Iseverythingtoyoursatisfaction?Allthedisheshavebeenservedasthemenugoes,exceptforthedesserttofollow.12.Q:Asktheguesthispreferenceforjuice.A:Whatkindoffruitjuicewouldyouprefer?Wehavegrapejuice,kiwifruitjuiceandorangejuice.13.Q:Asktheguest’schoiceofwine.A:WouldyoulikeabottleofredwinetogowithyourSirloinSteak?14.Q:Whatwillyousaywhenservingthegueststheirdessert?A:Hereisyourdessert.Pleaseenjoy.15.Q:Asktheguesthowhewouldlikehissteakprepared.A:Howwouldyoulikeyoursteakdone?Rare,MediumorWell-done?16.Q:WhatisthedutyofaFoodandBeverageManager?A:AFoodandBeverageManagerisinchargeanddirectstheworkoftheDepartment.17.Q:TellthegueststhegeneralsequenceofaChinesedinner.A:Chinesedinnerusuallystartswithcolddishesandendswithasoup.18.Q:Whatdoyourecommendiftheguestordersafreshwhitewaterfish?A:MayIsuggeststeamingthefishtoretainitsfreshness?19.Q:Howdoyouaskabouttheguest’spreferenceforbuffetoralacarteservice?A:Howwouldyoulikeyourdinnerserved?Abuffetoranalacarteservice?20.Q:Howdoyouaskabouttheguest’spreferenceforsalad?A:Whatkindofsaladwouldyouprefer?WehaveHamSalad,PrawnSalad,andFreshVegetableSalad.21.Q:Howdoyourespondtoaguest’scomplimentstoyourservice?A:Thankyouforyourcompliments.It’sourgreatestpleasuretobeofservice.22.Q:Howdoyouasktheguestwhereheorshewouldliketosit?A:Whichtabledoyouprefer,bythewindowornearthedoor?23.Q:Asktheguestwhatvegetablehe’dliketohavewithhischicken.A:WhatvegetablewouldyouliketogowithyourRoastChicken?24.Q:Whatdoyousayinseeingofftheguests?A:I’mgladyouenjoyed.Thankyouforcoming!Seeyounexttime.25.Q:Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.A:“SpaghettiwithLamb”isactuallylambcookedwithherbsandservedwithspaghetti.26.Q:Asahostess,what’sthefirstthingyouneedtofindoutwhentheguest...
