豪生酒店管家部标准运作程序手册

下载后可任意编辑，修改STANDARD OPERATING PROCEDURESPOLICY NO.SUBJECT项目HSKP – 001Standard Of Cleanliness清洁标准HSKP –002Lost and Found失物招领HSKP –003Entering Guest Rooms进入客房HSKP – 004Floor Attendant Services客房服务HSKP – 005Shoe Shine Service擦鞋服务HSKP – 006Guest Request Items客人需求项目HSKP – 007Babysitting 托婴服务HSKP – 008Guest Belongings客人财产HSKP – 009Room Wait Requests等候要求HSKP – 010Shift Briefing班会HSKP – 011Work Orders客房维护HSKP – 012Allowing Access To Guest Rooms允许进入客人房间HSKP – 013Gratuities / Tips赠物、小费HSKP – 014Attending To Guests In Public Restrooms做好客用休息区卫生HSKP – 015Chain Of Command行政管理 HSKP – 016Holding Open And Securing Guest Room Door 客房安全HSKP – 017Reasonable Job Requests 合理的工作分配HSKP – 018Key Control Procedure钥匙控制程序HSKP – 019Leaving Work Area Without Authorization未经批准擅离工作区域HSKP – 020Telephone Skill电话技巧HSKP – 021Cleaning The Public Telephone公用电话清洁HSKP – 022Cleaning Furniture家具清洁HSKP – 023Cleaning The Guest Corridors楼层过道清洁HSKP – 024Providing Turndown Service夜床服务HSKP – 025Cleaning Service Areas And Emergency Stairway服务区和应急区的清洁HSKP – 026Sweep Log清洁记录HSKP – 027Handling Guest Laundry处理宾客洗衣HSKP – 028Uniform Room Procedures制服程序HSKP – 029Handling Guestroom Trash客房垃圾处理HSKP – 030Empty the Wastebasket清除垃圾HSKP – 031Vacuuming of Public Areas公共区域吸尘HSKP – 032AM/PM Discrepant Rooms Report早中班房态差异报告HSKP – 033Definition of a Guest宾客诠释HSKP – 034Handle Guest Complaints处理客人投诉HSKP – 035Job Safety岗位安全HSKP – 036Personal Safety个人安全HSKP – 037Priority Cleaning优先清洁HSKP – 038Do Not Disturb请勿打扰HSKP – 039Guest Room Security房间安全HSKP – 040Room Service Trays Removal送餐餐盘撤出STANDARD OPERATING PRO...