呼叫中心建设方案(17 页)Good is good, but better carries it.精益求精，善益求善。目 录一、承建商背景介绍及 XX 现状...............................................................................................21.1承建商背景介绍....................................................................................................................21.2运行环境................................................................................................................................21.3 系统模块技术要求.....................................................................................................................51.4 项目实施内容.............................................................................................................................7二、系统模块实现功能描述......................................................................................................72.1 系统模块实现功能偏离表........................................................................................................7坐席分组表....................................................................................................................................12自动语音报表................................................................................................................................12录音报表........................................................................................................................................12三、项目实施计划....................................................................................................................143.1 项目维护方案...........................................................................................................................14四、项目实施进度计划表........................................................................................................174.1 实施阶段......................................................................................................................
