实操手册（v1
0） 目 录一 咨询师工作流程···············································3二 教育咨询师的工作内容及要求····································4三 教育咨询师礼仪法律规范············································5四 教育咨询师必备的业务知识与技能································61 学生学习问题分析法律规范·········································62 客户类型分析及应对措施·······································573 市场分析·····················································82五 教育咨询师业务操作流程及内容··································871 呼入电话咨询法律规范·············································872 呼出电话咨询法律规范·············································983 电话咨询后总结···············································1024 现场咨询法律规范·················································1055 客户资源细分及转化策略·······································112 一 咨询师工作流程 接受业务知识与技能培训学习、巩固业务知识与技能 客户资源细分与持续跟进咨询教务交接
