实操手册（v1.0） 目 录一 咨询师工作流程···············································3二 教育咨询师的工作内容及要求····································4三 教育咨询师礼仪法律规范············································5四 教育咨询师必备的业务知识与技能································61 学生学习问题分析法律规范·········································62 客户类型分析及应对措施·······································573 市场分析·····················································82五 教育咨询师业务操作流程及内容··································871 呼入电话咨询法律规范·············································872 呼出电话咨询法律规范·············································983 电话咨询后总结···············································1024 现场咨询法律规范·················································1055 客户资源细分及转化策略·······································112 一 咨询师工作流程 接受业务知识与技能培训学习、巩固业务知识与技能 客户资源细分与持续跟进咨询教务交接呼出电话咨询现 场咨 询接听咨询电话话签约协助维护工作内容与要求 二 教育咨询师的工作内容及要求1 负责电话咨询 · 负责接听所有呼入的电话咨询 · 负责呼出电话的咨询2 负责现场咨询并达成签约 · 制定现场咨询方案 · 负责接待电话引导上门的客户 · 负责接待直访上门的客户 · 负责接待推举上门的客户 · 负责讲解并签订辅导协议3 负责回访未签约客户 · 负责回访电话咨询未上门的客户 · 负责回访现场咨询未签约的客户4 负责回访已...
