酒店前台接待常用商务英语一、接待服务 1.当我们想要与客人确认房间预订状况的时候，可以这样说： (1)What kind of room would you be prefer? 您要什么样的房间? (2)Have you got a booking? 您预订了吗? (3)A single room or a double room? 要单人间还是双人房间? 2.确认好房间后，为了了解客人的个人信息，我们可以这样问： (1)May I see your passport? 我能看一下您的护照吗? (2)Could you fill in this form, please? 请您填一下这张登记表好吗? (3)Could you sign your name, please? 请您签一下名，好吗? 3.最后，假设还要向客人询问其他问题，可以这样说： (1)How would you like to pay, sir , in cash or by credit card ? 先生，请问您是用现金付款还是用信用卡付账? (2)Do you know which unit is responsible for the reception? 您知道您是由哪个单位负责接待的吗? (3)Could you keep your room key until you check out ? 请您在住宿期间自己保管钥匙，直到结帐离开。 二、收银服务 1.要与客人核对账单状况，可以这样说： (1)Here is your bill. Its 2000 Yuan in all. 这是您的账单。总共 2000 元。 (2)Please check it and sign here. 请核对一下，在这里签个字。 (3)May I check the details for you , please? 我能为您核对账单上的具体内容吗? (4)Well have to charge you $10 extra. 我们要向您额外收 10 美元。 2.假设在收款时碰到问题，我们可以这样说： (1)I am sorry, sir ,there has been an error in your bill. Please wait a minute while I correct it . 对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。 (2)Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please? 先生，您的行李拿下来了吗?能请您在行李拿下来后再结帐吗? (3)Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled. 对不起,您的信用卡已经止付。依据银行规定要取消。 2 酒店前台接待常用的商务英语 1.Id like to book a double room for Tuesday next week.下周二我想订一个双人房间。 2.Whats th...
