目录1 技术参数响应情况.............................................................................................................................22 维护服务要求响应表.........................................................................................................................33 维护服务目标及服务范围...............................................................................................................123.1 维护服务目标.........................................................................................................................123.2 维护服务范围.........................................................................................................................123.2.1 笔记本电脑...............................................................................................................123.2.2 台式计算机...............................................................................................................133.2.3 软件维护服务...........................................................................................................134 维护服务质量保证措施...................................................................................................................144.1 质量控制...............................................................................................................................144.2 维护组织架构.........................................................................................................................144.3 维护成员职责.........................................................................................................................154.4 维护保养服务价格.................................................................................................................164.5 响应、处理时限.....................................................................................................................164.5.1 技术支持服务...............................................
