目 录第一节 部门职责及工作目标..........................1一、部门职责........................................................1（一）财务视角.....................................................1（二）顾客视角.....................................................1（三）内部流程.....................................................1（四）员工学习与成长...............................................1二、工作目标及衡量标准..............................................1（一）财务视角.....................................................1（二）顾客视角.....................................................2（三）内部流程.....................................................2（四）学习与成长...................................................2三、部门架构图......................................................3第二节 岗位职务说明书..............................4一、工程管理部主管职务说明书........................................4二、工程管理部副主管职务说明书......................................5三、工程管理部物业助理职务说明书....................................6四、工程管理部文员职务说明书........................................7第三节 操作规程....................................9一、楼宇验收规程....................................................9二、空置物业检护规程...............................................10三、日常维修工程管理规程...........................................10四、装饰装修管理规程...............................................11五、公共区域及公共设施设备巡查规程.................................12六、服务单管理规程.................................................12七、部门档案资料管理规程...........................................13八、办公室内务管理规程.............................................13九、费用报销管理规程...............................................14十、办公室用品签领管理规程.........................................14十一、装饰装修指引规程.............................................15第四节 部门规章制度.............................
