优质服务 设计高品质服务以实现极致顾客体验

GB/Z 43427—2023/ISO/TS24082:2021目次前言...................................................................................................................................................................................Ⅲ引言...................................................................................................................................................................................Ⅳ1范围.............................................................................................................................................................................12规范性引用文件.........................................................................................................................................................13术语和定义.................................................................................................................................................................14高品质服务设计原则................................................................................................................................................24.1概述………………………………………………………………………………………………… 24.2情感化4.3自适应……………………………………………………………………………………………… 3……………………………………………………………………………………………… 34.4与顾客共创.........................................................................................................................................................34.5组织和顾客视角5高品质服务设计活动…………………………………………………………………………………… 3…………………………………………………………………………………… 45.1整体流程5.1.1概述…………………………………………………………………………………………… 4…………………………………………………………………………………………… 45.1.2高品质服务设计活动之间的相互依赖关系..........................................................................................45.1.3提供高品质服...