现代酒店服务英语Chapter11康体中心服务pptVIP专享

现在酒店服务英语清华大学出版社Chapter Eleven Health & Recreation Center Service康体中心服务Service Position 服务岗位The Health and Recreation Center is a section which provides some kinds of recreational services for the guests in the hotel. It is one of the sections which canentertain the guests.recreation （ n.） beauty salon karaoke （ n. ） barber （ n. ） barber’ssauna room massage room bowling （ n.） billiards room shuffle board娱乐美容院卡拉 OK理发师理发店桑拿室按摩室保龄球台球室沙弧球Key Words and Expressionsthe Health and Recreation Center康体中心Skills and Attainments 服务技能与素养billiards ／snooker arrow shooting gymnastics （ n. ） fragrant herbal bath rubdown （ n. ） massage（ n. ） amusement （ n. ） disco （ n. ）video games emulation shooting台球 / 斯诺克射箭体操，健美操香熏浴疗按摩推拿，按摩娱乐，消遣迪斯科电视游戏射击竞Key Words and ExpressionsUnit Twenty-six Body Care Services服务技能 26 康体服务Procedure of Service 服务流程Accept the guests at the body care centre■Make preparations for the work.■Check the state of reservation of the very day and the main service items reserved by the guests.■Greet the arriving guests.■Introduce main service items and facilities to the guest, and reply his inquires if needed■State the charge of the item and know the way of payment■Examine the room cards of the guest and confirm the records on the computer.Procedure of Service 服务流程■Go through the relevant procedures and make records clearly.■Lead the guest to the place where the service facility is provided.■Introduce the method of using facilities and remind the guest the points for attention.■Provide excellent services to the guest according to Hotel Operational Procedures.■Set account for the guest according t...