现在酒店服务英语清华大学出版社Chapter ThirteenShopping Service 商场部服务Service Position 服务岗位With the rapid development of China’s tourism ， more and more foreign visitorshave taken great interest in Chinese culture.Service Skills 服务技能与素养shopping arcade recommend （ v. ） detailed （ adj. ） article （ n. ） characteristics （ n.）商场部推荐具体的，细节的商品特点special points for attention注意事项cultural background related to necessarily （ adv.） meanwhile （ adv. ）文化背景相关的必然地，必定地同时，另一方面Key Words and ExpressionsUnit Thirty-One Recommending the Articlfor the Guest服务技能 31 为客人推荐商品Procedure of Service 服务流程■ Greet the guest.■ Ask what the guest wants.■Ask what style, color and size the guest prefers.■Recommend the article for the guest and ask the guest to try it on.■ Praise the article that fits the guest well.■ Tell the guest where and how to pay.Service Conversation 59■ Shopping at the Jewelry and Crafts ShopAnswer the questions according to the service conversation.1.How do you greet your guest as a shop assistant?2.For whom would the guest like to buy something of jade as a gift?3.What kind of jade article does the guest prefer, a jade bracelet or a jade necklace?Practicejade bracelet genuine （ adj. ） reputation （ n.） jade necklace precious （ adj. ） latest style wrap up（ v. ）玉镯真正的信誉翡翠项链珍贵的 最新款式包装起来Key Words and ExpressionsService Conversation 60■ Shopping at the Textile and Knitwear ShopAnswer the questions according to the service conversation.1.What does the guest want to buy?2.How does the shop assistant recommend the silk dress to the guest?3.What does the guest worry about at last?Practicesilk （ n. ） suitable （ adj.） gracious （ a...
