第1页共33页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共33页中国电信客户服务微博运营管理规范（1.0版）目录第1章总则..................................................................................................................41.1目的..............................................................................................................................................41.2解释权..........................................................................................................................................4第2章机构职责...........................................................................................................4第2页共33页第1页共33页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共33页2.1目的..............................................................................................................................................42.1集团层面......................................................................................................................................52.2省公司层面.................................................................................................................................5第3章微博设立...........................................................................................................63.1目的..............................................................................................................................................63.2原则..............................................................................................................................................63.3微博设立权限.............................................................................................................................63.4设立平台......................................................................................................................................73.5基础信息设置.............................................................................................................................73.6关注设置......................................................................................................................................8第4章运营流程............................................................................................................94.1微博发文规范.............................................................................................................................94.2微博转贴规范...........................................................................................................................104.3微博评论规范...........................................................................................................................114.4微博维护规范...........................................................................................................................114.5回复与处理...............................................................................................................................134.6活动流程...................................................................................................................................204.7突发事件处理...........................................................................................................................20第5章信息安全..............
