第1页共40页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共40页《商务礼仪》目录第一章塑造商务形象························1一、仪容规范····························1（一）女士仪容···························1（二）男士仪容···························1（三）皮肤的修饰··························2（四）香水的使用··························2二、塑造良好仪态··························3（一）眼神的使用规范························3（二）手势礼仪···························5（三）良好的坐姿··························6（四）规范的站姿··························7（五）优美的走姿··························7（六）避免失礼仪态·························8三、商务着装规范··························9（一）商务着装的基本原则······················9（二）西装礼仪···························9（三）套裙的礼仪·························13四、配饰和首饰使用规范······················14（一）常见配饰的佩戴·······················14（二）常见首饰的佩戴·······················14第二章商务应酬··························18一、商务拜访礼仪·························18（一）拜访的时机·························18（二）拜访的准备·························19（三）成功拜访进行时·······················19（四）什么时候告辞························20二、商务接待礼仪·························21（一）准备工作··························21（二）接待规格的安排·······················22（三）迎客礼仪··························22（四）待客之道··························22（五）接待同事的客人·······················24（六）送客的礼仪·························24三、有效使用名片·························25（一）名片的使用·························25（二）名片的用途·························26（三）名片的交换·························27四、怎样“以礼相待”·······················29（一）有必要送礼吗························29（二）送礼的雷区·························29第2页共40页第1页共40页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共40页（三）什么时候送·························30（四）送礼注意的细节·······················31第三章办公礼仪·························31一、岗位自律···························32二、办公室人际关系························34（一）与下属相处·························3...
