第1页共22页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共22页万科物业公司礼仪礼节手册目录序言...............................................................................................................................................1万科物业管理通用行为规范....................................................................................................2仪容仪表：..............................................................................................................................2行为举止：..............................................................................................................................3语言态度：..............................................................................................................................6办公室人员行为规范：.............................................................................................................7行为举止：..............................................................................................................................7语言态度..................................................................................................................................8前台接待人员..........................................................................................................................9客户服务人员........................................................................................................................10司机........................................................................................................................................11家政服务人员........................................................................................................................12家庭维修人员........................................................................................................................13会所服务................................................................................................................................15食堂人员................................................................................................................................15安全类共用行为规范...............................................................................................................16安全类共用行为规范基本礼仪.............................................................................................16入口岗（迎宾岗）................................................................................................................17巡逻岗....................................................................................................................................18车场出入口（收费）岗.........................................................................................................18中心值班岗............................................................................................................................19展厅值班岗............................................................................................................................19保洁........................................................................................................................................19样板房.............................................................................................................
