人力资源量化管理－运用36个关键绩效指标，提高企业竞争力休.巴克纳尔（HughBucknall）著词汇表............................................................................3导言..............................................................................4第一章生产率与工作效率（MagicNumbersForProductivityandEfficiency）..........7MAGICNUMBER1依岗位类别和绩效计算的缺勤率...................................7MAGICNUMBER2意外事故成本..................................................10MAGICNUMBER3解决争端的平均时间..........................................一三MAGICNUMBER4单位招聘成本..................................................14MAGICNUMBER5财务人员占全体员工的比率......................................16MAGICNUMBER6加班时数......................................................17MAGICNUMBER7人力资源部门预算门预算占占销售总额的比率....................一八MAGICNUMBER8人力资源部门员工占全体员工的比率..............................19MAGICNUMBER9信息技术人员占全体员工的比率..................................20MAGICNUMBER10市场销售人员占全体员工的比率.................................21MAGICNUMBER11薪资管理人员占全体员工的比率.................................22MAGICNUMBER12员工提供建议比率.............................................23MAGICNUMBER一三流程周期...................................................25MAGICNUMBER14平均每位员工所获利润.........................................26MAGICNUMBER一五回复询问的时间..............................................27MAGICNUMBER16病假比率.....................................................29MAGICNUMBER17每年每位等同于全职员工的病假天数.............................30MAGICNUMBER一八依疾病种类支出的医疗费用...................................31MAGICNUMBER19填补岗位空缺的时间...........................................33第二章员招聘及培训发展MagicNumbersForStaffingandlearning..................35MAGICNUMBER20员工招聘过程中的人员离职成本.................................35MAGICNUMBER21员工敬业度指数...............................................38MAGICNUMBER22非自愿性的员工离职率.........................................41MAGICNUMBER23依岗位类别和绩效计算的员工离职率.............................42MAGICNUMBER24自愿性的员工离职率...........................................43MAGICNUMBER25平均每位员工的能力开发成本...................................44MAGICNUMBER26平均每位员工培训时数.........................................45MAGICNUMBER27每小时员工培训成本...........................................46MAGICNUMBER28依岗位类别计算的受训人员比率.................................47MAGICNUMBER29内部招聘概率.................................................49MAGICNUMBER30核心员工的留任率.............................................50MAGICNUMBER31绩效评估的等级范围(分布).....................................51MAGICNUMBER32岗位评估.....................................................53MAGICNUMBER33公司与竞争对手的薪资比率.....................................58MAGICNUMBER34绩效奖励的差异...............................................59MAGICNUMBER35计算股票期权定价的布莱克一斯科尔斯模型.......................61MAGICNUMBER36每位员工的总薪酬成本.........................................64结论.............................................................................68附录l用人力资源“仪表板”关注你的全体职工.....................................71附录2贵公司人力资源的运作模...
