超市实用指导工具书—超市防损篇卖场运营防控案例汇编（下）北京东方国泰商业顾问有限公司二零零九年四月目录前言........................................................................................................................................................4第二章营业类案例................................................................................................................................5【商品质量】....................................................................................................................................5案例41：一只烤鸭...................................................................................................................5案例42：面包与刷毛...............................................................................................................6案例43：请客...........................................................................................................................7案例44：“金猪”...................................................................................................................8案例45：有虫的糕点（处理顾客投诉的成功案例）............................................................9案例46：骨肉分离的鱼...........................................................................................................9案后语：..................................................................................................................................10案例47：一双鞋的启示.........................................................................................................10案例48：死牛肉…….............................................................................................................11【规范操作】..................................................................................................................................12案例49：买油.........................................................................................................................13案例50：一品三价.................................................................................................................13案例51：有备而战的有序购物.............................................................................................14案例52：一则“海报”引来的问题.....................................................................................15案例53：100斤牛肉到底值多少？.......................................................................................16案例54：有洞的衣服.............................................................................................................17案例55：鲜肉还原.................................................................................................................18案例56：买榴莲.....................................................................................................................19【员工素质及工作态度】..............................................................................................................20案例57：冰淇淋事件.............................................................................................................21案例58：黄鳝和蛇.................................................................................................................21案例59：买鞋............................................................
