目录第一章前期介入服务的意义与优点......................................................4一、物业前期介入管理是为业主把好验收关..................................5二、物业前期介入管理是后期管理的基础......................................6三、物业前期介入管理是社区服务持续发展的保证......................7四、物业管理对房地产经营的优良影响..........................................8第二章前期介入的五个阶段................................................................12一、物业顾问组建阶段....................................................................12二、施工建设阶段............................................................................13三、竣工验收阶段............................................................................14四、物业销售阶段............................................................................14五、项目的接管验收........................................................................15第三章前期物业管理初期设想及管理要点........................................16一、合理选择配备现场介入人员....................................................18二、做好与现场各方关系的协调....................................................18三、物业接管验收的有关要求与标准............................................21第四章项目组织架构与岗位人员设置................................................28第五章前期介入工作计划和物资装备情况........................................29一、工作计划....................................................................................29二、物资装备情况............................................................................31第六章前期介入管理开支预算............................................................32一、前期介入服务报价....................................................................32二、接管验收阶段服务报价............................................................33第七章日常物业管理及员工培训........................................................34一、房屋管理....................................................................................34二、综合管理服务..........................................................................34三、设施设备维修养护..................................................................35四、公共秩序维护..........................................................................36五、保洁服务....................................................................................37六、绿化养护管理............................................................................38七、员工培训..................................................................................38八、日常应急预案..........................................................................41（一）小区治安应急预案..........................................................41（二）突发公共卫生事件的应急处理......................................42（三）小区物业管理范围内突然断水、断电的应急措施....43（四）突发性群体事件处置预案..............................................43（五）火灾应急预案..................................................................44（六）小区内发现可疑物品的应急程序..................................45九、社区文化....................................................................................46八、日常服务报价........................................................................
